This policy explains how Let’sWork vacancy advertising campaigns are delivered, when a refund or campaign extension may apply, and how refund requests are handled.
Let’sWork provides campaign-based vacancy advertising and applicant generation services. We do not sell physical products, so physical product returns do not apply to our services.
This Delivery & Refund Policy applies to vacancy advertising and applicant generation campaigns purchased from Let’sWork.lk.
Each campaign is provided according to the package, vacancy details, campaign scope and delivery target agreed with the Employer before the campaign begins.
If a separate written Client Service Agreement or campaign confirmation contains specific delivery or refund terms, those specific terms will apply to that campaign.
A campaign can begin after the required payment, vacancy information and necessary Employer approvals have been received.
The Employer provides the position, salary, location and relevant job requirements.
Let’sWork prepares and launches the agreed vacancy advertising campaign.
Applications and candidate-stated information are collected during the campaign.
Applicant records are organised and delivered according to the selected package.
Campaign performance and delivery time may vary depending on factors such as the position, salary, location, requirements, campaign response and candidate availability.
If a specific applicant delivery target applies, the target will be confirmed before the campaign begins through the quotation, invoice, order confirmation, agreement or other written campaign confirmation.
Depending on the selected package, the agreed target may relate to applicant records or pre-filtered applicant records.
References on the website to quantities such as “up to 100 applicants” describe the maximum potential campaign delivery unless a specific minimum or fixed target is separately confirmed in writing.
Where the Campaign Plus package includes application filtering, Let’sWork filters applicant records against the job-related criteria agreed with the Employer before the campaign.
Filtering is based on information stated by the applicants. The Employer is responsible for independently verifying candidate information, conducting interviews and making the final hiring decision.
If a specific delivery target was confirmed for the campaign and Let’sWork does not deliver the full agreed target within the applicable campaign period, the Employer may choose one of the following remedies:
Where the only issue is a campaign delivery shortfall, the free extension or applicable pro-rata refund will be the remedy available under this policy, subject to any rights that cannot lawfully be excluded.
If the Employer requests cancellation before the campaign has been launched, Let’sWork will review the status of campaign preparation and any advertising or third-party costs already committed.
If no campaign work or third-party spend has commenced, the amount paid may be refunded. If work has already been completed or costs have already been committed, the refundable amount may be reduced by the reasonable value of completed work and committed costs.
Once a campaign has been launched, payments are generally non-refundable except where a refund applies under the delivery-shortfall or service-failure provisions of this policy.
A refund is not normally provided solely because:
Let’sWork provides vacancy advertising and applicant generation services and does not guarantee that an Employer will make a hire from any particular campaign.
If Let’sWork is unable to provide a paid campaign service and no suitable alternative or campaign extension can reasonably be provided, the affected undelivered portion of the service may be refunded.
If Let’sWork cancels a campaign before launch for reasons not caused by the Employer, any eligible unused campaign payment will be refunded.
This does not apply where service cannot proceed because the Employer supplied unlawful, misleading or materially incomplete vacancy information, failed to provide required approvals, or otherwise breached the applicable service terms.
Refund requests should include enough information for Let’sWork to identify and review the campaign.
Provide the invoice, campaign, quotation or order reference.
Include relevant payment confirmation or transaction information.
Explain the delivery issue and the remedy you are requesting.
Approved refunds will normally be returned using the original payment method where reasonably practicable. Processing by banks or payment providers may take additional time after Let’sWork has issued the refund.
For questions about campaign delivery, extensions or refunds, contact Let’sWork using the details below.
Nothing in this policy is intended to exclude or restrict any right or remedy that cannot lawfully be excluded under applicable Sri Lankan law.